At KaBloom, we are proud to provide customers with the freshest quality of flowers and plants shipped directly from our growers. If you are not satisfied with the quality of your purchase, call us at 1-800-KABLOOM and we will gladly replace it with no charge. This guarantee is valid for 24 hours from the date of delivery. Quality claims must be reported within 24 hours from the date of delivery.
If the flowers you ordered were not delivered or attempted to be delivered on the day that you requested, then your delivery fee can be waived. (This does not include deliveries for Saturdays or Sundays because service is not available in all areas on Saturdays/Sundays.)
Due to the nature of florist delivered products, we are unable to cancel an order once it has already been sent out to a florist delivery. To cancel an order that has not been processed please call 1-800-KaBloom.
Weather: KaBloom.com is not responsible for any delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of Mother Nature and cannot reimburse delivery fees on such orders.
In the event a shipped product arrives earlier than the specified delivery date and the customer receptively uses the product, we are unable to offer a discount.
In the event that a shipped product arrives late and delivery has not been attempted, we may offer a discount equal to the difference in shipping. (Example: If a package is sent next day and arrives in 2 days then a credit could be given for the difference in cost between 2 day and next day delivery)
KaBloom is not responsible for delays in delivery of packages due to incorrect information such as a wrong address or wrong zip code. In the event that this occurs, FedEx does not directly contact customers for address verification which will cause significant delays. KaBloom will accommodate any changes on recipient addresses within 48 hours of ship date, excluding all major floral holidays (Mother's Day, Valentine's Day, Easter, Thanksgiving, Christmas, etc.) when a 7 day notice of change is required.